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How do I add or update both the bill-to and ship-to details on my Unity organization?

Updated

The article explains how to update billing and shipping details for Unity subscriptions when credit card or organization information changes. Users must sign in at id.unity.com, select their organization, and edit payment methods and organization details. Updates apply only to future invoices. Customers downloading invoices from the Unity Cloud Dashboard should contact Customer Experience with specific information for changes. ✨

 

Cause:

Your credit card billing address differs from the details on your company organization. You recently changed your credit card and need to update your account

Resolution:

You can add or update your billing and shipping details on the Unity Dashboard.

Important: 

  • Updates only apply to future invoices. For security reasons, we cannot update invoices that have already been generated.
  • This procedure applies to customers who download invoices from id.unity.com

Phase 1: Add or Update Bill-To Details

To update your billing details for future invoices:

  1. Sign in to your Unity account at id.unity.com.
  2. Click the organization associated with your subscription.
  3. Click the Payment Methods tab.
  4. Click Edit (pencil icon) next to your payment method.
  5. Update your billing details.
  6. Click Update.

Phase 2: Add or Update Ship-To Details

To update your shipping details on your organization and future invoices:

  1. Sign in to your Unity account at id.unity.com.
  2. Click the organization associated with your subscription.
  3. Go to the Organization Details section.
  4.  Click Edit.
  5. Enter your shipping details.
  6. Click Save.

Note: If you download invoices from the Unity Cloud Dashboard, contact the Customer Experience team. Provide the following details with your support request:

  • The product name of the service you want to change.
  • Your Unity organization name.
  • The purchaser account email.
  • The details of the changes you want to make.
 
 
 

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