When adding a new card to your Unity ID or starting a free trial like Unity AI, Unity performs a $1 temporary authorization to verify your card and bank approval for future charges. If this charge isn't reversed within 72 hours, contact your bank first; if unresolved, reach out to Unity's Customer Experience team with the date and amount. Some banks may take up to 72 hours to process the reversal. ✨️
Cause:
Resolution:
Since subscriptions and free trials involve recurring payments, we need to make sure that your card is legitimate and that your bank allows us to charge your card once the trial ends or the monthly billing cycle begins.
To do that, Unity sends a $1 temporary authorization request to your bank to verify your identity and validate your credit card.
If the authorization has not been reversed after 72 hours, contact your bank first, since the reversal is processed on their side. If your bank confirms it has not received the reversal, contact the Customer Experience team with the date and the amount.
| Note: Some banks can take up to 72 hours to reverse this verification charge on your card. |