"We are unable to verify the details you have provided" — Error When Purchasing a Unity Subscription

Symptoms:

• The following message appears when purchasing a Unity subscription:

  "We are unable to verify the details you have provided. Please confirm that the information you provided is correct and try again. For further help, please reach out to Customer Support."

• This may occur even when the entered information is correct.

Cause:
 

Some accounts may require additional security verification during the purchase process. This is a routine check and does not necessarily indicate an issue with your account.

Resolution:

1. Double-check that your account and payment details are accurate.
2. If the message continues to appear, please contact Unity's Customer Experience team for further assistance.
3. Our team will review your account and help you complete the verification process.