Symptoms:
- I am an organization owner, and I would like to know the Unity serial numbers assigned to my organization's members.
- I've assigned a seat to someone in my organization, and I'd like to know the serial number they have been given.
Cause:
There may be a time when you want to know the serial number assigned to a user within your organization for auditing purposes or to help a colleague who has misplaced their serial number.
Resolution:
Users assigned the role of Owner and Manager within a Unity organization can see the generated serial number for a user's subscription seat in the organization's subscriptions settings.
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The resolution differs depending on the screen you’re directed to upon purchase. If you clicked Complete onboarding on the final screen when purchasing or your subscription has been migrated to the Unity Cloud Dashboard, click here to jump to your resolution. |
If your subscription is housed under id.unity.com, follow the steps below:
- Navigate to id.unity.com and sign in with your Unity ID credentials.
- Select Organizations on the left-hand side menu.
- Select the organization associated with the subscription you want to manage.
- Click Manage (cog icon) to the right of your subscription. (Note: If you’re unable to find your subscription listed on this page, it may be managed through the Cloud Dashboard. Click here to jump to your resolution.)
- Under the Manage seats tab, scroll down to find the organization member, or use the search bar. The serial key assigned to each organization member is displayed to the right of that member.
Additionally, you can send an organization member their license key via email by clicking Resend Key.
I clicked Complete Onboarding during purchase/ My subscription has been migrated to the Unity Cloud Dashboard
If your subscription is housed under the Unity Cloud Dashboard, follow the steps below:
- Navigate to cloud.unity.com and sign in using your Unity ID credentials.
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Using the left-hand menu, select Administration.
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Using the left-hand menu, select Subscriptions.
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Click on the Unity subscription you want to manage.
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Select Seat management.
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Scroll down to find the organization member, or use the search bar. The serial key assigned to each organization member is displayed to the right of that member.
Additionally, you can send an organization member their license key via email by clicking the three vertical dots to the right of their key > Resend key.