Symptoms
- I see the error, 'failed invite email' when trying to add a new user.
- I am seeing the error 'None of the emails were successfully invited to the organization' when inviting multiple new users.
Cause
The most common cause of this error is due to the user not having a Unity account setup with the email address you are inviting. However, there may be other causes, as listed below:
- An invalid email address being used.
- The user may already be a member of the organization.
- The email address may have blocked Unity's email domain.
Resolution
If the users need to setup a Unity account so they can be invited into the organization, see the article, How to create a Unity account?
After their accounts have been created, you can invite the users again using this article, How do I invite a new member to my organization?
More Information: