Symptoms:
- The page seems to refresh repeatedly and takes a long time to connect.
- Unable to log in to cloud.unity.com homepage.
- Unity Cloud is not connected.
Cause:
The issue may be caused by various factors, including the Unity server state or the network environment.
Resolution:
To resolve Unity Cloud connection issues, please follow the steps below:
- Check the current service status and any outages on Unity Status.
- Clear your browser's cache and cookies, then try again.
- Access can be limited depending on the network environment, so using a VPN or switching to another network may help.
- For some functions like project management, try using Unity Hub.
- The issue may be due to temporary server overload or maintenance, so retrying after a while is recommended.
If the problem persists, please share the error screen (screenshot) along with the URL you attempted to connect to with the Unity Customer Experience Team for further assistance.