Priority queue for Customer Service in Unity means non-technical support tickets are routed for faster processing through eligible Unity accounts. It covers issues like Unity ID, license activation, organization setup, Asset Store, billing, Unity Hub, and general non-technical inquiries. This service is available with Unity Pro, Enterprise, Industry, and certain Success plans, but does not include technical support. For technical help, Unity Success Plans offer additional options.
Symptoms:
- I want to know what Priority queue for Customer Service means
- My Unity subscription includes Priority queue for Customer Service - what does this cover?
- Will I get faster help with a specific support areas?
Cause:
Unity provides Priority queue for Customer Service to subscribers with qualifying Unity licenses and Success plans.
Resolution:
Priority queue for Customer Service means your non-technical support tickets are automatically routed to a priority queue for faster processing when you submit them through your eligible Unity account.
Priority support covers areas such as:
- Unity ID account issues and management
- License activation and troubleshooting
- Organization setup and user management
- Asset Store related inquiries
- Billing and subscription inquiries
- Unity Hub and installation problems
- Other general non-technical inquiries
Available with:
- Unity Pro, Enterprise, Industry
- Starter, Essential, and Integrated Success plans
Note: This applies to non-technical inquiries only.
For support options including technical assistance and faster response times, learn more about Unity Success Plans.