This article explains why you may see an immediate charge after adding a new credit card or PayPal account to your Unity Organization. If a previous subscription was canceled due to failed payments, any unpaid invoices remain associated with the Organization. When a valid payment method is added, the billing system automatically attempts to collect the outstanding balance, as disclosed during setup, restoring the account to good standing status. ✨
What happened?
If you added a new credit card or PayPal account and noticed an immediate charge, it’s usually because there were unpaid invoices on the Organization from a previous subscription.
Even if a subscription was canceled due to non-payment, the balance for the time the service was active doesn’t disappear. That amount remains associated with the account until it’s resolved.
Why does this happen?
When a payment fails and a subscription is eventually canceled, any outstanding invoices stay on the Organization’s record.
When you add a new, valid payment method, our billing system automatically checks for any outstanding balance. If one exists, it will immediately attempt to collect it using the new payment method.
During the process of adding the new payment instrument, you’ll see a warning message explaining that any pending charges will be applied.
What this means for your Organization
If the charge was successful, the outstanding balance has now been cleared. Your Organization is returned to good standing, and any billing-related restrictions are removed.
No additional action is required regarding that past balance.
What to do next
You can review the charge in your Billing History in the Cloud dashboard to see the associated invoice.
Once the balance is settled, you’re free to purchase new licenses or subscribe to additional services without any restrictions.