Unity technical support requires an existing Unity Pro subscription to purchase add-on support packages. Unity Enterprise and Industry plans include support with upgrade options. Support plans and features are detailed on the Success Plan page. Starter Success can be bought via Unity Store; Essential and Integrated Success require contacting sales. Support is primarily in English, with some regional language options. After purchase, access takes 2-3 business days before submitting support tickets.
- I need technical support.
- How do I get technical help for a project I'm working on?
- I have a technical question. Where can I get help?
- I am interested in purchasing technical support.
- I have the Starter Success plan but would like to upgrade for more in-depth help.
Resolution:
| Note: Technical support is not available for purchase without an existing Unity Pro subscription. |
Unity Enterprise and Unity Industry subscriptions include Technical Support but can be upgraded to a more comprehensive support package as needed.
Available Support Plans:
You can compare and see the features of each plan in our Success Plan page.
How to Purchase:
- Starter Success: You can purchase via Unity Store
- Essential Success / Integrated Success: Contact our Sales team to discuss your specific needs
| Language Support: Unity's technical support is available in English. In some regions, local language support may be available at Unity's sole discretion. Our dedicated advisors try their best to accommodate your preferred language. However, we can only guarantee English support. Success Plans are available globally. |
After Your Purchase:
Once you've purchased technical support, please allow 2-3 business days for our system to process your access. After setup is complete, you'll be able to submit technical support tickets following the steps in this article: How can I submit a ticket with Unity technical support?