You can submit a technical support ticket if you have a Unity Pro, Enterprise, or Industry license with an assigned seat and an active Success plan. Success plans alone do not grant access. To submit a ticket, log into the Unity Support page with your Unity ID linked to your license, select "Engine Support," provide issue details, and submit. You'll receive a ticket number and engineer response within your SLA.
Cause:
You can submit a technical support ticket if you have one of the following Unity licenses with an assigned seat and an active Success plan:
Unity Pro (with Starter Success, Essential Success, or Integrated Success plan)
Unity Enterprise (includes a support plan determined by the number of seats)
Unity Industry (includes a support plan determined by the number of seats)
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Important note: Success plans alone do not provide access to technical support. You must have the appropriate Unity license with an assigned seat in addition to your Success plan. If you have recently purchased your license or Success plan and assigned a seat, please allow 48–72 hours for our systems to update. The Engine Support option will appear once your license and Success plan are fully set up and assigned. |
Resolution:
To submit a ticket with technical support:
Visit the Unity Support page and log in using your Unity ID. Ensure your Unity ID is associated with the assigned license seat; otherwise, the technical form will not be available.
- Click the Submit a request button located at the top right corner of the page.
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Select Engine Support from the drop-down menu.
Provide as much detail as possible about your issue or question. If possible, attach any relevant screenshots or recordings to help us assist you.
- Once all details are filled in, click the Submit button.
After submitting, you will receive an email containing your ticket number. One of our engineers will respond to your ticket as soon as possible within your SLA.