- I cannot afford my subscription for a few months.
- I want to continue my subscription at a later date.
- I want to put my subscription on hold.
- I want to pause my subscription.
You may have run into financial difficulty and cannot afford your subscription for a few months.
The specific project you were working on may have stopped and you need to put the subscription on hold until you find your next work.
At this time, subscriptions cannot be put on hold. Once entered into the subscription contract, subscriptions cannot be canceled until the initial 12-month commitment period has been fulfilled.
Subscriptions purchased prior to June 1, 2020, which have exceeded this 12-month commitment, automatically renew to a month-by-month contract (flex) which can be canceled at any time.
These 'flex' subscriptions also cannot be paused. In this instance, you can cancel the license and re-subscribe at a later date.
Subscriptions purchased after June 1, 2020, will automatically renew in accordance with your original payment frequency and commitment period.
If you do not want your subscription to renew, you can set the auto-renew to Off by following the instructions in the article How do I cancel my subscription?