Symptoms:
- I cannot sign in to my Unity account.
- I see an error saying that my password is incorrect.
- I need to change my password for security reasons.
- I see the error 'Reset password token is invalid'.
Cause:
The reason you need to reset your password may be that:
- You have simply forgotten your password.
- You have typed the password incorrectly too many times that you have blocked the account.
| Note: If you do not receive your password reset email, check your spam/ junk folder, safelist all '@unity3d.com' emails in your settings, and double-check the email address provided is correct. |
Resolution:
To reset your password, follow the steps below:
- Navigate to id.unity.com
- Select Forgot your password?
- Enter the email address of your Unity account and select Continue.
- Provided a Unity ID exists using the email address provided, a password reset token is sent via email.
- Select Reset password in the email provided.
- Enter a new, strong & unique password, and select Reset password.
| Important: Passwords must be a minimum of eight characters and a maximum of 72 characters in length and must include at least one uppercase character, at least one lowercase character, and at least one number. |
Troubleshooting:
If you continue to experience issues when attempting to reset your password, please contact Customer Experience.
More Information:
Why have I not received my password reset email?
I am unable to reset my password.
Why can't I use my previous password?