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How do I cancel my subscription?

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21 comments

  • Light Echo

    there are no active subscriptions listed in the "Manage subscription" and no "I want to cancel my subscription." link.

    0
  • Lily

    Hi Light Echo,

    To make changes to your subscription, you will need to have a payment method attached to your account.

    When attached, you will be able to navigate to alter the renewal status of your account to off.

    If you are having any further issues, please submit a ticket to our Customer Service team!

    0
  • John Jacob Myers

    Hey! Anyone interested in addressing this, I’m going to put together a small class action lawsuit because this is a predatory contract. Ive already emailed a few journalists about unity targeting educators and struggling artists by offering free trial periods and giving them expensive year long contracts with deceptive language. Please email jjmyers@cps.edu.

    3
  • Maru

    Hi John,

    Thank you for your message.

    I am aware that you are already in discussions with my colleague in a ticket about your particular issue.

    I can only reiterate that all of our subscriptions carry a 12 month commitment period once a trial is completed. We do allow users to terminate their trial within 30 days and not proceed with the subscription and the commitment period, this would be advised during the setup of your trial. From what I understand, we were not contact by yourself during this trial period which is why you are inside your commitment period.

    If you do have any specific reasons as to why you no longer require this license, such as unaffordability, please reach out to us directly within your support ticket so we can look into this for you in more detail.

    0
  • Stephen Anderson

    Don't/haven't used it outside of my trial. signed up for a trial (like any other) and when looking at the product pricing it doesn't mention 12 month contracts. Count me in on the class action.  So incredibly infuriating and is taking money when you can clearly view my usage. 

    If your product was good, I don't think you'd be required to lock-in non-business users to make profit.

    Thanks for nothing - aside from a waste of payments that I could be spending on my daughters future. Solid company. 

    0
  • Pakinam Amer

    Hi John, I have the same issue, and it's very frustrating. I'm also a researcher, at the MIT. I have emailed you; please count me in for your lawsuit.

    1
  • Maru

    Hi Stephen,

    I am sorry to hear about your frustrations with regards to your subscription. From what I can see, we are already discussing this with you inside your support ticket so please continue posting within that so we can help you with your situation.

    If any other users do have issues with cancelling their subscriptions, please do not hesitate to contact us via our ticket form here.

    0
  • Marc Luck

    I'm trying to cancel my subscription, but the tabs shown in this help article are not present on your website. Please update this article to reflect how to *actually* cancel a subscription

    0
  • Ingrid

    Hi Marc,

    Thanks for asking.

    I am sorry that I do not see any active subscriptions on yours. I have replied to your ticket #1146602 hoping to get more information.

    Looking forward to your reply. Thank you.

    0
  • Vincent Atamosa

    I'm sorry this is a bit frustrating for me, i have turned off auto-renewal but it's still charging me every month. Does it stop until the 12 month commitment period is over? Or in order the cancel my whole subscription to Unity, do i have to just pay the remaining contract period?

    0
  • Ingrid

    Hi Vincent,

    Thanks for asking.

    I did some investigations of your subscription. For more information, I will reply to you in your Ticket #1152221. Please check out your mailbox.

    Thank you.

    0
  • Alexandre Vasconcelos

    Apprently there are a lot of people having this big annoyance of billing and not using. I never aproved a 12 month contract. Just used for once or twice during the trial. Will not be using Unity anytime soon. Please stop unauthorized billing. 

    1
  • Derek

    Hello Alexandre. 

    Derek from Unity Customer Service here. 

    I'm sorry to hear that you've noticed people being unaware that the subscription service will automatically renew. 

    Just to let you know, subscription renewal terms are something that is public knowledge. We also send out a reminder to the user's email that the subscription will renew if the auto-renew will not turn off. 

    You can find the information in the terms of service and out FAQ here: 

    https://unity.com/faq 

    If you have any follow up questions, please feel free to reach out at support@unity3d.com 

    0
  • Manoli Tsigonakis

    After following the steps listed here, I am unable to finish the process of canceling my subscription since access to the "Manage Subscription" page seems to be blocked. I have tried on PC with Chrome + Edge and on iPhone with Safari.

    I have created a ticket with the Unity Support team, but the response time could take up to 14 days. In which case, I'm expecting to be fined if I cancel the renewed annual subscription plan.

    I have also left a post on the Unity Forums here.

    Could you provide a workaround for customers who would like to cancel their subscription but literally can not do this since the webpage to do this is blocked?

    Thanks in advance.

    0
  • Manoli Tsigonakis
    Update: The Unity Support team reached out very quickly and have canceled my Unity Plus subscription for me. So all is good now! 
     
    Even though I still don't understand why the webpage was unreachable from my account, I'm satisfied with how they handled the situation.
    -1
  • App Rise

    Hi, So 1 year ago I bought Unity plus, worst mistake of my company. I cancelled my auto renewal subscription BUT after a year Unity autimaticly started a new year subscription!

    1
  • Ignat Cherkashin

    I have turned off auto-renewal.
    It's still charging me every month.
    You froze me for 12 months.
    I don't use Unity Plus anymore, I don't need it.
    I don't want the subscription debt to grow.

    Cancel 1 Seat on my Unity Plus subscription at Ignat CH. organization.

    Ignat Cher.

    1
  • Yunhan Zhan

    I have turned off auto-renewal and found it will still charge every month for the next 12 months. I don't need it. Please cancel my subscription, I don't need it anymore and don't want to pay for it for the next 12 months. Thanks.

    0
  • Jarvis

    Hello Yunhan,

    Thank you for your comment. I am sorry to hear that you are looking to cancel your Unity subscription.

    Just to make you aware, our subscriptions come with a 12 month commitment period and cannot be cancelled immediately or used on a month-to-month basis. If you disable the automatic renewal option, your subscription will come to an end after your current subscription period is over.

    This is explained on the store page, at checkout before completing your purchase, as well as within our terms, which you can also read here: https://unity.com/legal/editor-terms-of-service/software.

    I hope this helps. If there is anything else you need or you have additional questions, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.

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  • Dom Raban

    Unity continue to charge me despite auto renewal being off.

    Three days ago the dashboard said the commitment period was till 8th November and yet I was still charged. The dates on the dashboard have since changed and it now says the commitment period is till 8th December. 

    There appears to be no clarity and no way of stopping payments. 

    I have messaged support in the interim and received an automatic message telling me you might take ten days to respond - which is dreadful I might add. The automatic email had a link to further support which didn't work so I've had to raise another ticket.

    Will somebody please spare me five minutes to explain what's going on and why Unity continues to charge me for a service which to all intents and purposes is switched off?

     

    Below are screenshots showing the auto renew is switched off and the changing subscription expiry dates.

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  • Jarvis

    Hello Dom,

    Thank you for your recent comment. I am sorry to hear that you have had an issue with your subscription settings. I can certainly clear this up for you.

    Firstly, please accept our apologies for any concern caused by the reply timeframe mentioned in that message. Our teams are currently experiencing a very busy period so there is unfortunately some delay in replying to customer emails.

    What I will do is flag your ticket with our team and ask that someone reaches out to you shortly via email to discuss this further. These kinds of things are often best discussed via email rather than in the comments section, as I hope you can understand.

    I am sorry again for any frustration or confusion this has caused. Thank you for reaching out to Unity!

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