This article explains how Unity Pro, Plus, or Enterprise subscribers can switch between annual prepaid and monthly payment plans. Annual plans with monthly payments can be converted to prepaid by paying the remaining balance, while prepaid yearly plans cannot switch to monthly during the commitment period. Enterprise subscriptions require contacting the Sales team. Instructions differ based on whether the subscription is managed via Unity Cloud Dashboard or Unity ID Portal.
Symptoms:
- I have set up a Unity Pro, Plus, or Enterprise subscription with an annual payment plan and would like to switch to a monthly payment plan.
- I would like to switch my subscription from monthly payments to an annual, prepaid yearly payment plan.
If you have purchased a Unity Pro or Industry annual plan with a monthly payment through our online store, you can prepay the remaining balance of your commitment period and switch your payment plan to a prepaid yearly plan. (Only available if managed under a Unity ID)
If you have a Unity Pro or Industry annual plan with a prepaid yearly subscription, you cannot change to a monthly payment plan during your 12-month commitment period. However, you can schedule how your subscription will renew at the end of your contracted term.
| Note: Unity Enterprise subscriptions are managed through our Sales team ONLY. If you have an Enterprise license and need to modify your payment plan, please contact your assigned Client Partner or reach out to our Sales team for assistance. |
If you have an annual plan with monthly payments, and would like to prepay the rest of your 12-month commitment period, follow the steps below:
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The resolution differs depending on where your subscription is housed. If your subscription is housed under id.unity.com, click here to jump to your resolution. |
My subscription is housed under Cloud Dashboard(cloud.unity.com)
If your subscription is housed under the Unity Cloud Dashboard, follow the steps below. Note that the 'Pay for remaining period' feature is unavailable for subscriptions managed within the Unity Cloud Dashboard. Instead, you can change how your current plan renews.
- Navigate to cloud.unity.com and sign in using your Unity ID credentials.
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Using the left-hand menu, select Administration > Subscriptions.
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Select the Unity subscription you want to manage. For example, Unity Pro.
Note: If you cannot see your subscription on this page, it may be housed in the ID portal. Click here to jump to your resolution. -
Select Plan management > Configure plan.
- To change from a paid monthly subscription to a prepaid subscription with immediate effect, for example, click Prepaid yearly > Immediate Renewal.
- For changes to take effect after the commitment period, or to remove seats from your plan, alter your seat count (if needed) > choose your payment plan > Automatic Renewal.
- Click Confirm and review to continue.
- Check all the details of your order are correct, read the terms and conditions, and agree by checking the box > click Save configuration.
- A box appears confirming your plan configuration is saved. Click Close to exit.
Note: If you encounter any errors during checkout, please contact your bank directly for further assistance. If you continue to see errors after speaking with your bank, please contact Customer Experience.
My subscription is housed under ID Portal(id.unity.com)
If your subscription is housed under id.unity.com, please follow the steps below:
- Sign in to your Unity ID at id.unity.com.
- Select Organizations to the left of the screen.
- Select the Organization with your subscription attached.
- Click the Manage (cog icon) to the right of your subscription (If you're unable to see your Unity subscription here, it may be housed under the Unity Cloud Dashboard instead. Click here to jump to your resolution.)
- Find the Subscription progress blue bar and click the Pay for remaining period button.
- Check the amount due to pay for the remainder of your commitment period, as well as the details for your payment card. Click the Confirm button to proceed.
Note: If you encounter any errors during checkout, please contact your bank directly for further assistance. If you continue to see errors after speaking with your bank, contact Customer Experience.
If you're considering adding more seats to your subscription, see How do I increase the number of seats on my subscription?