Symptoms:
- I want to revoke a seat on my subscription.
- A member of my organization has left, and I would like to reclaim their seat.
- I want to reassign one of the seats of my subscription to a different team member.
Cause:
You may need to revoke a subscription seat if, for example, a user leaves your organization and you want to give the seat to a different team member or a contractor.
Resolution:
| Important: You need to be the Owner or Manager of the organization to manage seats. |
To reassign the license to a new user, you can revoke the seat in your organization. To do this, follow the below steps:
| The resolution differs depending on where your Unity subscription is housed. If your subscription is housed under the Unity ID portal (id.unity.com), click here to jump to your resolution. |
If your subscription is housed under the Unity Cloud Dashboard, follow the steps below:
- Navigate to cloud.unity.com and sign in using your Unity ID credentials.
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Using the left-hand menu, select Administration > My Product.
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Select the Unity subscription you want to manage. For example, Unity Pro. (Note: If you cannot see your subscription here, it may be housed in the Unity ID portal. Click here to jump to your resolution.)
- You can manage the license seat by assigning or revoking the seat. If the user is assigned the seat and logs out, it will auto-activate and return the activation.
The subscription seat is now revoked and can be assigned to another user by following the steps in the article, 'How do I assign a seat to a user?'
If your subscription is housed under id.unity.com, follow the steps below:
- Visit id.unity.com and sign in to your Unity account.
- Select Organizations to the left of the screen.
- Select the organization your subscription is associated with.
- Select Subscriptions & Services on the left side menu.
- Click Manage seats to the right of the subscription you want to manage. (Note: If you cannot find your subscription listed on this page, it may be managed through the Cloud dashboard. If so, click here to jump to your resolution.)
- Check the box to the left of the user whose seat you want to revoke.
- Click the red Revoke Seat(s) button.
The subscription seat is now revoked and can be assigned to another user by following the steps in the article, 'How do I assign a seat to a user?'.