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Will my Unity subscription renew automatically when I have finished my 12-month contract?

Updated

Subscriptions purchased through Unity's Sales team do not auto-renew unless agreed; renewal requires direct contact. For subscriptions under the Unity Cloud Dashboard, organization Owners can check renewal status by signing into cloud.unity.com and navigating to Administration My Products. For subscriptions under the Unity ID portal, Owners sign into id.unity.com, select Organizations, then Manage their subscription to view renewal details. Cancellation before the last bill date stops renewal.✨️

 
Cause:
 
You may want to know whether your subscription will continue or stop after your last payment, so you can plan or cancel in time.
 
Resolution:
 

If you have purchased your subscription through direct contact with our Sales team, these do not automatically renew unless previously agreed. You must speak directly with your Unity Client Partner to arrange a renewal. 

If you do not want your subscription to renew at the end of your commitment period, you can cancel before the last contracted bill date. You can do this via the instructions outlined in the article 'How do I cancel my subscription?'

If you choose to allow your subscription to renew, you can make changes to the subscription in advance, such as selecting a different payment plan within your subscription management page. 

The resolution differs depending on where your Unity subscription is housed. If your subscription is housed under the Unity ID portal (id.unity.com), click here to jump to your resolution. 

 

Subscriptions housed under the Unity Cloud Dashboard

If your subscription is housed under the Unity Cloud Dashboard and you are the organization Owner, follow the steps below to see how your subscription will renew:

  1. Navigate to cloud.unity.com and sign in using your Unity ID credentials.
  2. Select Administration, then My Products.
  3. Select your Unity subscription. (Note: If you cannot see your Pro or Industry subscription here, it may be housed in the Unity ID portal. Click here to jump to your resolution.)
  4. On the overview page, you will notice that either your subscription will expire or renew.
     

If you would like to learn more about the different renewal options for your subscription and how to make changes to the renewal of your subscription. See the article, 'How do I renew my Unity subscription?

 

Subscriptions housed under the Unity ID portal

If your subscription is housed under id.unity.com and you are the Unity organization Owner, please follow the steps below to see how your subscription will renew: 

  1. Sign into your Unity ID.
  2. Select Organizations to the left of the screen.
  3. Select the organization that the subscription is linked to.
  4. Select Manage, the cog icon to the right of your subscription. (Note: If you cannot find your subscription listed on this page, it may be managed through the Cloud Dashboard. Click here to jump to your resolution.)

  5. The subscription page shows how much your next payment is and the date it is due to be charged.

If you would like to learn more about the different renewal options for your subscription and how to make changes to the renewal of your subscription. Please see the article, 'How do I renew my Unity subscription?

 

 

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