Symptoms:
- I would like to know if my Unity subscription will automatically renew after my 12-month subscription has finished.
- My subscription contract is coming to an end.
Cause:
You may want to ensure that your subscription will continue or cancel after your last payment.
Resolution:
Subscriptions purchased before June 01, 2020, will automatically renew to a “flexible” contract, which means you can cancel your subscription anytime.
Subscriptions purchased after this date will automatically renew to a 12-month contract.
If you have purchased your subscription through direct contact with our Sales team, these will not automatically renew. You must speak to your Unity account executive directly to arrange a renewal.
If you do not want your subscription to renew at the end of your commitment period, you can set the auto-renewal to “Off” before the last contracted bill date. You can do this via the instructions outlined in the article 'How do I cancel my subscription?'
If you choose to allow your subscription to renew, you can make changes to the subscription in advance, such as downgrading from Pro to Plus or selecting a different payment plan within your subscription management page. To view this page, follow the steps below.
- Sign into your Unity ID.
- Click Organizations to the left of the screen.
- Click the organization that the subscription is linked to.
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- Click Manage (cog icon) to the right of your subscription.
- Select the Manage Subscription tab.
In all cases, the subscription management page will tell you how much your next payment will be and the date it will be charged.
More Information:
If you would like to learn more about the different renewal options for your subscription and how to make changes to the renewal of your subscription. Please see the article, 'How do I renew my Pro/ Plus/ Enterprise subscription?'.
Please note: This article only applies to online purchases from our web store. If you have purchased through one of our sales representatives, you will need to contact them directly to renew or make changes to the subscription.