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How do I activate or return my Unity Industry/ Enterprise/ Pro license?

Updated
Symptoms:
  • My company has purchased a Unity Industry, Enterprise or Pro subscription, and I want to activate my license.
  • I get errors activating my Unity Industry/ Enterprise/Pro license. What's wrong?
  • How do I return my Unity Industry/ Enterprise/ Pro license activation?
Resolution:
 

Unity Industry and Enterprise subscriptions support two types of licensing: named-user & floating. If you don’t have a specific floating license subscription, then your subscription is a named-user one. Use the links below to go to the solution for your purchased product.

 

Unity Industry/ Enterprise/ Pro named-user license

Unity Industry/ Enterprise floating license

License troubleshooting
 

Unity Industry/ Enterprise/ Pro named-user license

 

Standard Unity Industry, Enterprise, and Pro licenses use a new licensing system to remove the need for serial keys. These license types are known as named-user licenses.

To activate your Unity license, you must first have a license seat assigned to you by an organization owner. For more information about this process, refer to the article, 'How do I assign a seat to a user'.

After you have a Unity license seat assigned to your Unity ID account, launch the Unity Hub and sign in. Your Unity license automatically activates.

To return your license activation, log out of the Unity Hub.

If you have any issues or receive errors when attempting to sign in to the Unity Hub, refer to the Troubleshooting section below.

 

Note: The above activation process applies only to Unity Editor versions 2019.4.27+ & 2020.2.2 or later. 
 

Unity Industry/ Enterprise floating license

Follow the procedure below to set up your Floating license server for your Unity Industry/ Enterprise subscription.

Note: You must be the organization owner or manager to set up the floating license server. 
  1. Go to id.unity.com and create a Unity ID or sign into your existing account.
  2. Select Organizations to the left of the screen.
  3. Select the organization associated with your Unity subscription.
  4. Select Subscriptions & Services.
  5. Under Subscriptions, select Unity Industry/ Enterprise.
  6. Select Configure License Server.
  7. Select the Documentation download icon for your operating system (Windows or Linux).
  8. Select Download New Server.
  9. Select the appropriate server for your operating system and download it.
  10. Follow the documentation instructions and follow the prompts from the setup command prompts to configure your server.
  11. When prompted, select Upload Server Registration and upload the registration file that you created in the previous step.
  12. After you register the server, select Manage seats.
  13. Assign a number of seats to the server and select Save.
  14. Select Download licenses. This action downloads a file containing all the necessary licenses.
  15. Follow the instructions from the documentation to import the license files into the server.
  16.  
 

Troubleshooting

You can activate Unity licenses on a maximum of two computers at a time, but no more than this. You might have previously activated a license key on your Unity account. These old activations are preventing you from creating a new one, which is why you receive an error.

Because Unity Industry, Enterprise, and Pro licenses do not require a license key to activate, activating a license key can take up all of your activations at once, resulting in an error. 

To resolve the problem, you need to return your old activations by following the steps outlined in the article, 'How do I return the activations on my Pro/ Plus/ Enterprise license?'.

 

If you are in a secure network environment or receive an error while activating, it may be a connectivity problem. See the manual page 'Define exceptions on your web proxy'. Or, you can follow the guidance to manually activate your license in the article, 'How can I manually activate my license inside the Hub?'.

Important: If If you manually activate a Unity Industry License, the license will be activated using the serial-based licensing model instead of the named-user licensing model. In this case, due to system specifications, the Asset Transformer Toolkit included with the Unity Industry license will not be available for use. For further details, please refer to the prerequisites section of the documentation, Asset Transformer Toolkit Installation.

 

If you continue to have trouble activating your Unity Industry license, contact Customer Experience with your log files, and we will do our best to help.

 

 

 

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