Unity accounts may be suspended for violating Terms of Service, commonly due to incorrect license tier use, such as using Unity Personal for a company earning over $200K annually. Other causes include suspected fraud, piracy, or severe code of conduct violations. Suspended users see error messages and should contact compliance@unity3d.com for licensing issues or Customer Experience for fraud-related concerns. More info is available for blocked organizations.
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Important: If you believe your account has been suspended for violating our Terms of Service, contact our Compliance team at compliance@unity3d.com. |
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Unity has the right to suspend or block Unity accounts if there has been a violation of the Legal Terms of Service or EULA. Once your account is suspended, the below message is shown when attempting to sign in.
Main cause of account suspension:
The primary reason for account suspension is the use of an incorrect license tier, such as using Unity Personal in a company generating over $200K annually. In such cases, the compliance team should be your first point of contact. To address this issue, please refer to Resolution 1 below.
Other reasons for account suspensions:
- Suspected fraudulent behavior, such as chargebacks or payment disputes on subscriptions or Asset Store purchases.
- Suspected piracy or copyright infringement.
- A violation of the Unity Community Code of Conduct if the offense is severe enough.