- How do I remove seats from my subscription?
- I have seats that are no longer needed. How do I remove them?
- Someone has left my company, and I would like to remove their seat from my subscription.
You may want to reduce the number of seats you have for your subscription due to members of your team leaving, or changes to your work environment, for example.
Users who have an online subscription plan within a 12-month commitment period cannot reduce the number of seats on their subscription. However, users can choose how their subscription will renew once the 12-month commitment period is over.
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The resolution differs depending on the screen you’re directed to upon purchase. If you clicked Complete onboarding on the final screen when purchasing or your subscription has been migrated to the Unity Cloud Dashboard, click here to jump to your resolution. |
To reduce the number of seats on a subscription housed at id.unity.com (to take effect once the subscription renews), see the below steps:
| Note: This solution is for online users only. Users who have purchased licenses via our offline sales team must contact their Unity account executive to discuss. |
- Sign in at id.unity.com.
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Select Organizations to the left of the screen.
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Click the organization name associated with the subscription you want to manage.
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Click Manage (cog icon) next to the subscription. (Note: If you’re unable to find your subscription listed on this page, it may be managed through the new system. Click here to jump to your resolution.)
- Select the Manage subscription tab.
- Select the Scheduled renew option.
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Under Renewal options, reduce the number of seats tied to that specific subscription using the red minus button (-).
- Click Save.
If you are still in the 12-month commitment period, you only have the option to reduce the seats once the subscription renews. If you have an old ‘flex’ subscription, the seat reduction will be effective in the next billing period.
I clicked Complete Onboarding during purchase/ My subscription has been migrated to the Unity Cloud Dashboard
If your subscription is housed under the Unity Cloud Dashboard and you are the organization Owner, follow the steps below to reduce your seat count upon renewal
- Navigate to cloud.unity3d.com and sign in using your Unity ID credentials.
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Select Administration from the left-side menu.
- Select Subscriptions.
- Select the Unity subscription you want to manage.
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Select Plan management > Configure plan.
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Reduce the number of seats using the minus button > click Confirm and review.
- Review how your subscription is set to renew > Read the Unity Terms of Service and/or the applicable terms found on Unity's Legal information page, and the Unity Privacy Policy > check the box to confirm and click Save configuration.
- Your plan configuration has been saved and your subscription renewal options have been updated.
More Information:
If you are a Unity Enterprise or Unity Industry subscription holder, contact your Client Partner for seat number queries.
Non-Enterprise license holders can contact Support with any queries about their license seats.
How do I cancel my subscription?
Will my Unity subscription renew automatically when I have finished my 12-month contract?
Comments
5 comments
沒幫忙到我啊
沒幫助這樣怎麼訂閱??
This is extremely unhelpful. Zero out of five people found this post helpful. Very frustrating.
Hi Chris Haga
Sorry to hear that this article did not help you with your issue. The Curator Team is going to release an update soon.
Regarding your issue, I can see that you have sent us a couple of tickets that the Customer Service team is handling it right now.
Thanks again for flagging this article.
I don't have the options listed in your steps- I have no way of removing seats and keep getting charged for seats I'm not using.
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