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How do I reduce the number of seats on my subscription?

Maxine
  • Updated
Symptoms:
  • How do I remove seats from my subscription?
  • I have seats that are no longer needed. How do I remove them?
  • Someone has left my company, and I would like to remove their seat from my subscription.
Cause:
 
You may want to reduce the number of seats you have for your subscription due to members of your team leaving, or changes to your work environment, for example.
 
Resolution:
 
Users who have an online subscription plan within a 12-month commitment period cannot reduce the number of seats on their subscription.
 
However, users can choose how their subscription will renew once the 12-month period is over.
 
To reduce the number of seats on a subscription (to take effect once the subscription renews), please see the steps below:
 
Please note: This solution is for online users only. Users who have purchased licenses via our offline sales team must contact their Unity account executive to discuss.
  1. Sign in at id.unity.com.
  2. Click Organizations to the left of the screen.
  3. Click the Organization name associated with the subscription you want to manage.
  4. Click Manage (cog icon) next to the subscription.
  5. Click the Manage subscriptions tab.
  6. Select the Scheduled renew option.
  7. Under Renewal options, you will see an option to reduce the number of seats tied to that specific subscription.
  8. Click Save. 
Note: If you are still in the 12-month commitment period, you will only have the option to reduce the seats once the subscription renews. If you have an old flex subscription, the seat reduction will be effective in the next billing period.
 
More Information:
 
If you are an Enterprise license holder, please contact Sales for seat number queries.
 
Non-Enterprise license holders can contact Support with any queries about their license seats.
 
How do I cancel my subscription?
Will my Unity subscription renew automatically when I have finished my 12-month contract?
How do I stop my Unity Teams Advanced service from auto-renewing?
Can I switch my subscription payment plan?
 

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Comments

4 comments

Date Votes
  • 蘇俊藝

    沒幫忙到我啊

    1
  • 蘇俊藝

    沒幫助這樣怎麼訂閱??

    1
  • chris haga

    This is extremely unhelpful. Zero out of five people found this post helpful. Very frustrating.

    1
  • Rory

    Hi chris haga

    Sorry to hear that this article did not help you with your issue. The Curator Team is going to release an update soon. 

    Regarding your issue, I can see that you have sent us a couple of tickets that the Customer Service team is handling it right now. 

    Thanks again for flagging this article. 

    0

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