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How do I reduce the number of seats on my subscription?

Updated

You cannot reduce Unity subscription seats during a 12-month commitment period; reductions take effect upon renewal. To reduce seats, organization owners must use either the Unity Cloud Dashboard or id.unity.com, depending on where the subscription is managed. Enterprise users should contact their Client Partner, while non-Enterprise users can reach out to Customer Experience for assistance. ✨️

 
Cause:

You may need fewer seats when someone leaves your team or changes to your work environment

Seats cannot be reduced during a 12-month commitment period, because the commitment covers the seat count you purchased. You can, however, schedule a lower seat count to take effect when the subscription renews.

 
Resolution:
 

Important:

  • This solution is for online users only. Users who have purchased licenses through our offline sales team must contact their Unity client partner to discuss further.
  • If you are a Unity Enterprise or Unity Industry subscription holder, contact your Client Partner for seat number queries.
  • Non-Enterprise license holders can contact Customer Experience with any queries about their license seats.

You must be the organization owner. Where you do this depends on where your subscription is housed:

  • Reducing seats in the Unity Cloud Dashboard
  • Reducing seats at id.unity.com

Reducing seats in the Unity Cloud Dashboard

  1. Navigate to cloud.unity.com and sign in using your Unity ID credentials.
  2. In the left-side menu, select Administration, then My Products.

     

  3. Select your subscription. 

    Note: If you do not see your subscription on this page, it is likely still housed on the ID portal. Click here to jump to your resolution.

  4. Select Overview, then Configure.

     
  5. Reduce the number of seats using the minus button.
  6. Choose how you want your subscription to renew: Annual plan, paid monthly or Annual plan, prepaid yearly.
  7. Select Confirm and review.
  8. Review how your subscription is set to renew, read the Unity Terms of Service, the applicable terms found on Unity's Legal information page, and the Unity Privacy Policy. 
  9. Select the checkbox to confirm, then select Save configuration.

Your renewal options are updated, and the new seat count takes effect when the subscription renews.

if your subscription is not listed on this page, it may be housed at id.unity.com. Go to Reducing seats at id.unity.com below.

Reducing seats at id.unity.com

  1. Sign in at id.unity.com.
  2. Select Organizations to the left of the screen.
    Unity-id-sign-in-org.png
  3. Select the organization name associated with the subscription you want to manage.Unity-id-sign-in-org1.png

  4. Select Manage, the cog icon, next to the subscription.

     Note: If you cannot find your subscription listed on this page, it may be managed through the Unity Cloud Dashboard. Click here to jump to your resolution.


  5. Select the Manage subscription tab.
  6. Select the Scheduled renew option.
  7. Under Renewal options, reduce the number of seats using the minus button.
  8. Select Save. 

If you are still in the 12-month commitment period, you can only reduce seats once the subscription renews. If you have an old ‘flex’ subscription, the seat reduction will be effective in the next billing period.

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