Subscription payment failures can result from mismatched billing details, unsupported payment methods like prepaid or virtual cards, or bank blocks. To resolve issues, verify billing info matches your payment instrument, use accepted payment methods (credit cards or PayPal), and contact your bank to remove any transaction blocks. Retry the transaction afterward, and contact Unity Customer Experience for persistent problems. ✨️
Cause:
Subscription payments can fail for several reasons, including billing details that do not match your payment instrument, an unsupported payment method such as a prepaid or virtual card, or your bank or card issuer blocking the transaction.
Resolution:
As the root cause of failed transactions may vary, check below for ways to solve your payment issue:
Check your Billing Details:
Verify that the billing details on your Unity organization match those on your payment instrument, including address, postal or zip code, and country. To update them, see the Unity Knowledge Base article, ‘How do I add both the 'Bill To' and 'Ship To' details to my Unity Organization?’.
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Confirm Payment Method:
Unity accepts credit cards and PayPal for subscription payments, because the payment provider must allow recurring monthly charges. Debit cards, virtual credit cards, and gift cards are rejected.
Note: The Reserve Bank of India (RBI) has introduced new regulations for recurring payments, particularly impacting auto-debit transactions on credit and debit cards. To resolve this, switch to a PayPal account with funds or an international card that allows recurring payments.
For information on how to update your payment method, see the article 'How do I change or update the payment method on my account?'
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Contact Your Bank or payment provider: It is very likely that your bank or payment provider has flagged your transaction, placing a 'soft block' on your payment instrument. This can happen even if you have passed their security confirmation. To resolve this issue, contact them directly to make sure to:
Confirm that your card or payment instrument can be used for international transactions.
Verify the maximum and minimum transaction amounts.
Ensure that your bank or payment provider is allowing payments to Unity Technologies.
If the transaction is blocked, request them to remove the 'soft block'.
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Retry the Transaction:
After following the recommendations shared above:
- For new subscriptions: Retry the transaction to complete your subscription payment.
- For new subscriptions that cannot proceed past the 'Your Info' stage at checkout due to the error "We are unable to verify the details you have provided. Please confirm the information you provided is correct and try again.": contact our Unity Customer Experience team for further assistance.
- For existing subscriptions: contact our Unity Customer Experience team for further assistance.