I see the error 'Invalid captcha, please try again'.

Symptoms:

• I can not verify my Unity account.
• I can not verify my email address.
• I am stuck on the captcha verification.
• The captcha verification does not work.

Cause:

If something on your browser or device is blocking the connection to the Unity servers, you may be unable to verify your account and email address.

The error message 'Invalid captcha, please try again,' can sometimes appear due to a conflict with a specific browser, browser extensions, or antivirus software.

Resolution:

Browser Cookies/Cache

This error message could be due to a cache error. Try clearing your browser's cookies/cache, completely close your browser, re-open, and then retry the verification process.

If you still encounter issues, try using another browser entirely to see if this helps.

Browser Extensions

Some browser extensions (such as ad-blockers) can interfere with the captcha verification system. Try deactivating all browser extensions, and then reenabling them one by one to find the cause of the issue.

Antivirus Software

If antivirus software is suspected of causing your issue, you can temporarily turn this off while verifying your account and email address.