The captcha check requires an uninterrupted connection to Unity servers, which can be blocked by certain browsers, extensions, or antivirus software. To resolve verification issues, clear browser cookies and cache, try a different browser, disable extensions (especially ad blockers), and temporarily turn off antivirus software. If problems persist, contact the Customer Experience team. ✨️
Cause:
The captcha check needs an uninterrupted connection to Unity servers. If something on your browser or device blocks that connection, verification fails. A specific browser, a browser extension, or antivirus software can each cause it.
Resolution:
Work through these in order, trying the verification again after each one.
- Clear your browser cookies and cache, close the browser completely, reopen it, and retry.
- Try a different browser.
- Disable all browser extensions, then retry. Ad blockers are a common cause. If this works, re-enable them one at a time to find which one is responsible.
Temporarily turn off your antivirus software, complete the verification, then turn it back on.
If none of these resolves it, contact the Customer Experience team.