Not receiving verification, confirmation, or password reset emails may be due to emails landing in spam/promotions folders, using a different or misspelled email address, delayed sending, or incomplete system requests. To resolve this, check spam folders, ensure '@unity3d.com' is safelisted, verify the email address, and try a different browser if needed. Delays may occur if the system is busy. ✨️
Cause:
Not receiving your verification, confirmation, or password reset emails can sometimes occur due to one or more of these factors:
The email has been sent to the spam or promotions folder instead of your inbox.
You signed up with a different email address.
The email address has a spelling error.
Our mailing server experiences a temporary delivery delay.
The system fails to complete the initial request.
Resolution:
If your verification, confirmation, or password reset email does not arrive, check your inbox settings. Follow these steps to resolve the issue:
- Safelist all
@unity3d.comemail addresses in your email client. This tells your email client to trust this sender. - Check your spam, junk, and promotions folders. Email clients sometimes forward these messages to these folders.
- Verify that you entered your email address spelling correctly.
- Try to request the email using a different web browser.
- Contact Customer Experience if the issue persists.
| Please note: The system can get quite busy, so if you do not receive the email immediately, you may need to wait a short time for it to be processed. |