Symptoms:
- The Unity representative sent me an e-mail about the license discrepancy.
- I have been advised to upgrade my license tier by the Unity officer.
Cause:
Unity offers a range of subscription plans tailored to different user needs. The appropriate license for your situation depends on several factors, including your total financials over the past 12 months, your role (whether you're an individual, part of a team, an industry professional, a student, or an educator), and any specific requirements you may have.
Our licensing team regularly reviews usage patterns and reaches out when they identify potential discrepancies to ensure all users are on the most suitable plan for their needs.
Resolution:
The best course of action is to respond directly to the email sent from the Unity representative.
If you haven't received a response from your dedicated Unity representative, submit a contact request through our Contact Sales website. This will ensure your inquiry is logged and directed to the appropriate team for prompt follow-up.
If you haven't received a response after these steps, please contact our Customer Experience team.
More information:
Which Unity Editor license should I use/purchase?
How can I contact Unity?