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I am not receiving my TFA code



  • Henry Frazier

    I'm unable to simply download the latest version of unity


  • Derek

    Hello Henry. 

    Derek here from Unity Customer Service. Thanks for reaching out to us. 

    I'm sorry to hear that you are receiving an error when trying to download the latest version of the editor.

    In this instance, we will require more details on the error that is happening as it occurs. Can you please reach out to and provide us with a step by step process of what is happening with accompanying screenshots? 

    This way we can investigate further. 

    I've created a ticket on your behalf. If you respond to my message there we can get started on investigating this issue. 

    I'll look forward to hearing from you shortly. 

    All the best. 


  • Admin Admin

    Hi, I had this problem today,

    I want to setup my Payout Profile via Unity ID. When I try to click the menu, the system tell me to activate my TFA for my account, and I starting to setup my account.

    After Setup my phone number (Indonesia +62) and ask the system to send the code, I never receive any code on my phone. My laptop and mobile had a good connection during that time. I try 10x to request the code but I never receive the code until I looking at this page. 

    Is there any issue with TFA in Indonesia provider? I except delay information but after waiting for about 1 hour I never receive any message on my phone about the code

    Thank you for the reply all, 


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