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I am not receiving my TFA code

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3 comments

  • Henry Frazier

    I'm unable to simply download the latest version of unity

     

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  • Derek

    Hello Henry. 

    Derek here from Unity Customer Service. Thanks for reaching out to us. 

    I'm sorry to hear that you are receiving an error when trying to download the latest version of the editor.

    In this instance, we will require more details on the error that is happening as it occurs. Can you please reach out to support@unity3d.com and provide us with a step by step process of what is happening with accompanying screenshots? 

    This way we can investigate further. 

    I've created a ticket on your behalf. If you respond to my message there we can get started on investigating this issue. 

    I'll look forward to hearing from you shortly. 

    All the best. 

    Derek 

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  • Tony Lovell

    The trouble-shooting ideas for this assume everything is the fault of something other than the systems that are supposed to send a text message, e.g., suggesting a low battery level on the phone.

    I have no problems relating to receipt of TFA codes from other platforms, or from people, and your system is appears uniquely incapable of sending a text to my phone (whose number is in the form +1 617-###-####).   I conclude that you are doing something wrong, and the documented stance of "it's beyond our control" seems to preclude a remedy.

    Can you run some test cases to other phones in the American 617 area code?

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