Symptoms:
- I want to add two-factor authentication to my Unity ID.
- How can I improve the security of my Unity account?
- How do I enable MFA on my account?
- How do I turn on TFA?
Cause:
Unity has taken steps to improve the security of our users' accounts by implementing two-factor authentication, also referred to as multi-factor authentication (MFA), TFA, and 2FA.
Two-factor authentication offers an additional layer of security against unauthorized account access. It does this by using your mobile phone or your preferred authenticator app to log into your account.
Resolution:
- Sign in to your Unity ID,
- Select security from the left of the screen.
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Select Activate (+) to the right of Two Factor Authentication in the Account Security window.
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Click the green Start setup button.
- Enter your Unity ID password again (if prompted).
- Select which method of two-factor authentication you want to activate. You can select either Phone number or Authenticator App.
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Click Next.
Continue below if you've selected to receive your TFA codes via SMS using a phone number. If you've opted to receive your TFA codes using an authenticator app, click here to jump to your resolution.
To receive your TFA codes using a phone number:
- Select the country code for your phone number using the drop-down menu.
- Enter your phone number into the field without any spaces.
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Click Next to proceed.
- A code is sent to your phone number selected via SMS.
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Enter the code sent to you via SMS and click Verify.
Note: Each code generated is valid for five minutes before expiring. If you miss this five-minute deadline, the code expires, and you must start the process again. - Download your recovery codes and click Done to complete the process.
If you've chosen to enable TFA using an authenticator app:
- Launch your chosen authenticator app and scan the QR code on the screen.
- Enter the code generated on your device into the text field.
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Click Verify.
- Download your recovery codes and click Done to complete the process.
To generate your recovery codes:
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Select Recovery Codes (eye icon) to the right of your preferred authentication method on the Your Two Factor Authentication page.
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This screen displays a series of pre-generated codes. From here, you can either Download these codes into a text file or Copy the codes to your device's clipboard, to be pasted and saved in another location on your machine.
There is also an option to Generate new codes, if you have used all of your recovery codes, or are worried that your codes have been compromised. Generating new codes expire the previously generated ones.
If you encounter any issues with two-factor authentication such as not receiving your verification code see the article I am not receiving my TFA code or Contact Customer Experience.
More Information:
How do I disable Two-Factor Authentication on my account?
I have been asked to enter a verification code while trying to log in. Why did I receive this?
Comments
7 comments
Of course it doesn't work ...
i lost my phone how i can recover this tow factor authentaction
id
Ok
Hello Oussama Ken and Hakari.
I'm sorry to hear you're having trouble getting Two Factor Authentication to work on your account or are experiencing log in issues.
In this instances, we can help remove the TFA from the account allowing you to log in.
You will just need to confirm ownership of the account by providing the current phone number attached to this account. Once we know you are the rightful owner we can an remove the TFA allowing you to log in once more.
Please reach out to us with this information at support@unity3d.com
If you are experiencing a different error, please describe this in full detail to support and we will assist as best as we can.
I hope this information helps. All the best.
I changed my phone and it asks me for a code to change my code.
How to solve it?
ws:3856bf9c792243f99c65ca793ace360a
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