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How do I deactivate two-factor authentication (TFA) on my account?

Updated

Users can remove or change their Two-Factor Authentication (TFA) token via their Unity ID account page under Security settings. To disable or edit TFA, users must sign in, navigate to Security, and use the edit options to remove or update their authentication method, confirming with a TFA code. If issues arise or codes are not received, users should contact Customer Experience with one piece of private and one piece of public information to verify identity and deactivate TFA temporarily. ✨️

 
Cause:
 
Users can remove their Two-Factor Authentication (TFA) token at any time via their account page. This is particularly useful if you need to swap mobile devices or change the method by which you would like your code to be received.
 
Resolution:
  1. Sign in to your Unity ID.
  2. Click Security to the left of the screen.
  3. Click Edit (pencil icon) to the right of the Two-Factor Authentication header.
  4. Here, you can see your existing TFA details. To remove these, press either Disable All or Remove (x icon). If you just want to change the phone number or Authenticator App to a new one, click Edit (pencil icon) to the right of your authentication method.
  5. Once pressed, you'll need to input a TFA code either sent to you via SMS or an authenticator app.
  6. To confirm the removal of TFA from your account, click Remove in the pop-up box shown.
  7. An email has now been sent to you to confirm that TFA has been disabled.
If you encounter any problems with the above process, or you do not receive an SMS code, contact the Customer Experience team.
 
Note: For TFA issues on your Unity Ads Tipalti profile, please contact Unity Ads Support.
 
Troubleshooting:
 
If you do not have access to the device linked to your account or do not receive your TFA code as expected, contact the Customer Experience team with one piece of private information and one piece of public information to confirm your identity if you want to temporarily deactivate any TFA settings on your account.
 
Examples of private information include:

  • Name your Unity organization. (Please note that a default organization is created when a Unity account is set up. Please send us the name of this or any other organization that you are part of.)

  • Name of a recent Asset Store purchase.

  • Recent invoice or order number.

  • Name of one of your Unity Cloud projects.

Examples of public information include:

  • Telephone number currently associated with your Unity ID account.

  • Unity Username. (Please note that this is not your email address.)

  • Physical postal address.

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