Symptoms:
- I have multiple organizations and I want to merge them to manage assets purchased in different organizations.
- I have multiple subscriptions tied to different organizations and I want to merge all subscriptions.
- My colleagues are in different organizations and I want them to be in the same organization.
- I have multiple accounts and want to merge them into one.
Cause:
You may have multiple subscriptions and assets tied to different organizations or want to manage all organization members under one organization. You may be looking to tidy up existing accounts and want to merge them into one to make things easier to manage.
Resolution:
You can't merge organizations or transfer online subscriptions. Check out the following alternative ways to manage your organizations depending on your scenario:
1. I want to manage all assets under one organization
If you haven't transferred assets to a different organization before, you can contact the Customer Experience team. Refer to the following article, How do I transfer an Asset Store purchase from one account to another?
2. I want to manage all subscriptions under one organization
You can't merge or transfer online subscriptions to a different organization as they have different start and expiry dates.
If you purchased all subscriptions from the Unity Online Store:
- Turn off the automatic renewal of the subscription expiring soon. Follow the steps in the article, 'How do I cancel my subscription?'.
- Add seats to your remaining subscription by following the steps in the article, 'How do I increase the number of seats on my subscription?'.
- Invite team members to the organization tied to the remaining subscription. You can find the detailed steps in the article, 'How do I invite a new member to my organization?'.
- Assign seats to the new members. For detailed information, see the article, 'How do I assign a Unity subscription license seat to a user?'.
| Note: If you purchased subscriptions from both the Unity online store and the Unity sales team or a reseller, you can request a subscription consolidation from your Unity client partner. |
3. I am OK to leave my organizations unmerged, but I want my team members to have access to different organizations
You can invite all team members to all the Unity organizations you have. Check the instructions in the article, 'How do I invite a new member to my organization?'.
4. I want to merge multiple existing accounts
It is unfortunately not possible to merge separate Unity accounts. If you have another account in use, you would need to migrate any asset purchases and projects to an alternative organization, under the intended account. If the previous account is no longer needed, you can request to delete this, providing there are no active subscriptions. See the article, 'How do I permanently delete my Unity account?'